Mansione: Customer care executive-g2 travel

Requisiti

Titolo di studio: Altri corsi di formazione

Esperienza minima: anni

Descrizione

Customer Care Executive - Based in Rome
We are looking for a colleague to join our team and to work within the Customer Care team, providing support to customers during trips and maintaining customer relationships in order to promote future business.
Responsailities:
• Liaise with tour leaders and suppliers to ensure a high standard of service level is provided.
• Check travel itineraries feasibility and progress of tour
• Prevent and resolve enquires or problems that arise during a tour.
• Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or the Company Sales offices
• Act as an emergency response team providing support to tour leaders during any unexpected crisis situations that may arise
• Quality control of Suppliers through monitoring of services
Requirements:
• English language - advanced level is a must
• Additional language (among Chinese, Japanese, Spanish) is a plus
• Customer oriented attitude
• Excellent team player
• Strong problem-solving skills
• Ability to work under pressure
• Ability to multitask, prioritise and meet deadlines
• Excellent communication and organisational skill
• Detail oriented person
If you are interested please apply at the hr.italy@g2-travel.com e-mail address.

Tipo di offerta

Acquisti, Logistica, Magazzino

Livello

Numero posti

1

POTREBBE ANCHE INTERESSARTI